Merchant Academy

Payments & Commission

Understand your transaction workflows and how you get paid.

Order Fees & Commission

Account signup and product listings are 100% FREE.
A flat default commission rate of 2.8% applies to sales completed on PETRONAS@Borong.

To ensure smooth payment processing and prevent delays, you must upload your Delivery Order (DO) / Proof of Delivery (POD) before finalizing the order.
Uploading your DO triggers the generation of the mandatory Goods Received Note (GRN).

Once an order has been successfully fulfilled, payments follow a structured cycle:

Item Received

The buyer raises a GRN immediately upon receiving the item.

Invoice Released

Borong receives the GRN and releases the invoice directly to PETRONAS.

PETRONAS to Borong

PETRONAS processes and completes the payment to Borong.

+7 working days

Borong to Merchant

Upon receiving the funds, Borong disburses the payment to your merchant account.

+7 working days