Orders & Fulfillment
Understand how the orders and fulfillment work.
Step-by-Step Processing Orders and Fulfillment
Log into the platform dashboard and click on the Orders tab.
Click on a specific order ID to access active orders.
Open order details to view and download a copy of the purchase order (PO).
Next, click on the fulfillment button to begin creating and confirming the order fulfillment.
Review the order and click on the Create Fulfillment button. Fill in the quantity to deliver and click Confirm to proceed.
Once confirmed, proceed to update delivery details. Select the courier used for the delivery and input the tracking number. Ensure the delivery status is updated and set the delivery date. Click Upload to finalise the fulfillment process.
Next, set the delivery date. Upload the proof of delivery (POD) document. The uploaded POD must be one of the following:
- Borong's signed Delivery Order (DO)
- Supplier's signed DO: Must include the official PETRONAS stamp.
- 3PL Deliveries: Ensure the Borong DO is included inside the parcel. You must request and obtain the signed copy back from the end-user or warehouse personnel upon delivery to upload here.
Rejecting Orders
If you choose to reject an order, you are required to provide a reason before submission to maintain transparency between buyers and merchants.
Fulfillment Management
Merchants can manage the methods by which their orders are delivered.
The platform allows for the setup of warehouse addresses and specific locations for self-pickup.
Merchants can establish specific charges for same day delivery services.
Shipping costs can be adjusted based on a percentage of the total order value.
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